ideas, innovations and apps for social work in the age of smartphones and social media
Social media and the web have transformed. Saying you don’t know how to use social media is increasingly like saying you don’t know how to use email or how to make a phone call.
In this context, non-participation is essentially self-imposed social exclusion. So, as a social care professional, what do you need to consider before using social media and engaging in online interactions?
E-professionalism goes beyond online communication. It involves the online persona of an individual based on the meaning of their online postings and interactions, including blogs, images, videos, tweets, and more.
Imagine your hard-to-reach service user tweeting you to ask something about your home visit the following day. How should you respond? Should you take the opportunity to confirm details online? Would this violate confidentiality?