ideas, innovations and apps for social work in the age of smartphones and social media
In Sub-Saharan African countries the typical health teams work quite extensive, as the health team includes community health workers, facility-based nurses, program-specific facilitators and a health team coordinator. To enhance intra-site communication, a mobile phone closed user group (CUG) was set-up at all Millennium Villages Project sites. This closed user group allows members of a specific site’s health team to hold voice conversations, via mobile phone, with one another at no cost.
An evaluation research focused on the question: What sort of an impact would the use of mobile phones in this manner have on how the local health teams communicate and manage their information?
… the mobile phone closed user group (and use of mobile phones) creates constructively disruptive communications channels between members of the Bonsaaso MVP Health Team, subverting traditional hierarchies of authority and information control. This may, in part, explain the central role of the Health Team Management in the social network findings.
Implications of this include a heavier burden on the Health Team Management as they deal with increased communication in addition to fulfilling their daily responsibilities. However, the unlikely connections may allow for issues to be resolved quickly, increased capacity (i.e. knowledge base) at all levels and information to be channeled more quickly and directly to relevant persons…